{"id":37,"date":"2023-02-10T08:42:34","date_gmt":"2023-02-10T08:42:34","guid":{"rendered":"https:\/\/new.rate.nl\/?page_id=37"},"modified":"2023-11-03T09:06:54","modified_gmt":"2023-11-03T09:06:54","slug":"for-the-customer","status":"publish","type":"page","link":"https:\/\/rate.nl\/en\/for-the-customer\/","title":{"rendered":"For the customer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"37\" class=\"elementor elementor-37\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-6fe4e592 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"68716\" data-id=\"6fe4e592\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-605bf369\" data-eae-slider=\"78076\" data-id=\"605bf369\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-488529b2 elementor-widget elementor-widget-heading\" data-id=\"488529b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proactively Responding and Growing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7abed0a elementor-widget elementor-widget-text-editor\" data-id=\"7abed0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Measuring and improving customer satisfaction is an important component for the growth, success, and development of an organization. By integrating customer satisfaction and the improvement process into existing business processes, an organization gains valuable insights into what customers value and can anticipate their needs. Through continuous measurement and improvement based on customer feedback and needs, higher customer retention, increased word-of-mouth referrals, and quicker problem identification can be achieved. Ultimately, this leads to higher revenue, reduced costs, and increased profitability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7033d9da\" data-eae-slider=\"78094\" data-id=\"7033d9da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ecf7966 elementor-widget elementor-widget-image\" data-id=\"2ecf7966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash.jpg\" class=\"attachment-full size-full wp-image-13534\" alt=\"\" srcset=\"https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash.jpg 1920w, https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash-300x200.jpg 300w, https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash-1024x683.jpg 1024w, https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash-768x512.jpg 768w, https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash-1536x1024.jpg 1536w, https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/04\/jud-mackrill-Of_m3hMsoAA-unsplash-1200x800.jpg 1200w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-59bf2ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"71264\" data-id=\"59bf2ea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d22cbba\" data-eae-slider=\"45033\" data-id=\"d22cbba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2763ff5 elementor-widget elementor-widget-heading\" data-id=\"2763ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Products<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-03c581a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"31511\" data-id=\"03c581a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2459c1e\" data-eae-slider=\"25216\" data-id=\"2459c1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf642b3 elementor-pagination-type-fraction elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"bf642b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:&quot;11628&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:40,&quot;sizes&quot;:[]},&quot;pagination&quot;:&quot;fraction&quot;,&quot;autoplay_speed&quot;:3000,&quot;speed&quot;:1500,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_widescreen&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;offset_sides&quot;:&quot;none&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-11628\">.elementor-11628 .elementor-element.elementor-element-209f3b8{border-style:solid;border-width:1px 1px 1px 1px;border-color:var( --e-global-color-6936170 );box-shadow:0px 0px 0px 0px rgba(0,0,0,0.5);padding:20px 20px 20px 20px;}.elementor-11628 .elementor-element.elementor-element-209f3b8, .elementor-11628 .elementor-element.elementor-element-209f3b8 > .elementor-background-overlay{border-radius:24px 24px 24px 24px;}.elementor-11628 .elementor-element.elementor-element-88b7f1b > .elementor-element-populated{border-style:none;box-shadow:0px 0px 0px 0px rgba(0,0,0,0.5);padding:0px 0px 0px 0px;}.elementor-11628 .elementor-element.elementor-element-88b7f1b > .elementor-element-populated, .elementor-11628 .elementor-element.elementor-element-88b7f1b > .elementor-element-populated > .elementor-background-overlay, .elementor-11628 .elementor-element.elementor-element-88b7f1b > .elementor-background-slideshow{border-radius:0px 0px 0px 0px;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-11628 .elementor-element.elementor-element-d0b9895 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-theme-post-excerpt .elementor-widget-container{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-11628 .elementor-element.elementor-element-4cfa26e .elementor-widget-container{text-align:justify;font-family:\"laca\", Sans-serif;font-weight:300;}.elementor-11628 .elementor-element.elementor-element-4cfa26e > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}\/* Start custom CSS for theme-post-title, class: .elementor-element-d0b9895 *\/.program-title {\n    height: 30px;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12361 post-12361 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Satisfaction Survey (KTO)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tSatisfied and engaged customers are more loyal, profitable, and ensure the continuity of organizations. Customer satisfaction measurements provide insight into bottlenecks, opportunities, turnover, and themes that are playing out and where action is needed. From one-time measurements to pulsing throughout the year, a customer satisfaction survey is indispensable!\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12359 post-12359 rttalkingminds-prog type-rttalkingminds-prog status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Score Research<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tNet Promotor Score (NPS), Customer Satisfaction Scores (CSAT) en Customer Effort Score (CES) zijn wereldwijde gestandaardiseerde maatstaven om de klanttevredenheid te meten. Deze kunnen continu met behulp van ons platform cros mediaal uitgevraagd worden (via tablet, zuil, email, website, portalen) en toegankelijk worden gemaakt via een intelligent dashboard met diverse alerts bij hoge en lage scores. Aanvullend is deze dienst uit te breiden met een verbeter en actiebord.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12357 post-12357 rttalkingminds-prog type-rttalkingminds-prog status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Onboarding &#038; Success<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tClosely following programs and implementing new (innovative) products &amp; systems is half the success. It often also requires a different way of working and behavior from employees. Adoption of change is crucial for long-term success. With Rate.nl, you can step by step objectively follow the onboarding process and proactively respond to incidents and emerging problems.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12355 post-12355 rttalkingminds-prog type-rttalkingminds-prog status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customized Measurement &#038; Improvement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tWithin organizations, there are different teams, business units, or departments, each with different customers, target groups, goals, and responsibilities for offering various services. Through Rate.nl, each department or business unit can respond to different customer information needs and customer satisfaction with their own research questions, alerts, and personal dashboards. This can also be expanded with the improvement board and action lists.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12353 post-12353 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Accessible complaint management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tComplaints always cost an organization a lot of time and money in missed revenue and satisfied customers, especially through word-of-mouth advertising. With this solution, you offer customers a low-threshold option 24\/7 to share suggestions and dissatisfaction before it escalates. Receive, respond, track customer feedback, and easily keep an overview of dissatisfaction and complaints, and provide customers with a timely response.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12351 post-12351 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">360 Improvement Cycle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tCare Center \"Waardigheid &amp; Trots\" (Dignity &amp; Pride) has developed the \"Waardigheid &amp; Trots a 360 measurement\" in collaboration with the Ministry of Health. With the help of this 360 measurement, all stakeholders (1st contact person, practitioner, resident, care worker) have been measured on themes such as person-centered care, living &amp; well-being, safety, and the use of information. A measurement that provides broad insight for reflection, the preparation of annual plans, policy-making, and decision-making.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12349 post-12349 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Client Incident Reports (MIC) Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tEmployees can easily, quickly, and directly report incidents from their mobile, thereby immediately informing all stakeholders! Teams and MIC responsible parties see the results and have an improvement board from which actions can be initiated and followed. This makes the reporting and handling of incidents more efficient and cost-saving.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12345 post-12345 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration with Zorgkaart Nederland<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tIntegrate the Zorgkaart Nederland questionnaires into your existing customer satisfaction measurements (CTO). More convenient for the client and at the same time all data for a team in one dashboard and in one place. Based on the Zorgkaart Nederland feedback results, an improvement cycle can also be started.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12342 post-12342 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reflection Cards Pieter van Foreest<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tNursing home Pieter van Foreest has developed a 360 measurement to see how each team is doing in the areas of: daytime activities, hygiene and infection prevention, MDO (Multidisciplinary Consultation), medication safety, person-centered working (PGW), care living plan (care dossier), and care for freedom and safety. This measurement provides a lot of insight and direction in quality and policy themes per teams and organization for policymakers, management, and director\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12316 post-12316 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Employee Satisfaction Measurements (MTO)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tEngaged employees are more loyal, ensure continuity, and higher quality in service. An MTO measurement provides a predictive value on turnover and reveals themes within an organization. This allows you to act proactively in the interest of your employees.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11628\" class=\"elementor elementor-11628 swiper-slide e-loop-item e-loop-item-12315 post-12315 rttalkingminds-prog type-rttalkingminds-prog status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-209f3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7839\" data-id=\"209f3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b7f1b\" data-eae-slider=\"29562\" data-id=\"88b7f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0b9895 program-title elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d0b9895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pulse Measurements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfa26e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"4cfa26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tIn addition to central measurements, pulse measurements on a theme or decision to be made are very valuable in policy-making. This way, you know what is going on or you can make better policy choices.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-b1853e0 elementor-section-content-top elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"1433\" data-id=\"b1853e0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5792308\" data-eae-slider=\"2792\" data-id=\"5792308\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-489a695 elementor-widget elementor-widget-heading\" data-id=\"489a695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Download the brochure!\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1315fd elementor-widget elementor-widget-image\" data-id=\"f1315fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"580\" height=\"406\" src=\"https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/03\/brochure_mockup.png\" class=\"attachment-medium_large size-medium_large wp-image-11371\" alt=\"\" srcset=\"https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/03\/brochure_mockup.png 597w, https:\/\/rate.nl\/en\/wp-content\/uploads\/sites\/2\/2023\/03\/brochure_mockup-300x210.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c8d446e\" data-eae-slider=\"18650\" data-id=\"c8d446e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5cc57b elementor-widget elementor-widget-shortcode\" data-id=\"e5cc57b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10459-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"10459\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/37#wpcf7-f10459-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10459\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10459-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.6\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"appointment-form1 appointment-form-brochure\">\n\t<div class=\"appointment-form1-inner\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-sm-12 inputleft\">\n\t\t\t\t<p><label>Name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-sm-12 inputleft\">\n\t\t\t\t<p><label>Email *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-sm-12 inputleft\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-form\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-form[]\" value=\"Sign me up for the Customer Newsletter!\" \/><span class=\"wpcf7-list-item-label\">Sign me up for the Customer Newsletter!<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-sm-6 p-0 right\">\n\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><p style=\"display: none 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