Customer Cases

Care organization ‘s Heeren Loo opts for a new style Employee Satisfaction Survey (MTO).

We have collected about a hundred areas for improvement with CareRate, and the teams have taken action on them! Many teams also received a lot of positive feedback. That pride is motivating.

Where previously we mainly got stuck at making plans, we now complete the entire improvement cycle plan/do/check/act in the areas of employee and customer satisfaction, quality audits, and PREM, and we share our improvements.

We were looking for an application for the entire organization because, as UMC Utrecht, we wanted to consistently gather and utilize short-cycle patient and employee feedback as a sustainable improvement tool.

With focus, we no longer have to juggle multiple tasks based on five hundred research questions.

Realistic and relevant feedback emerges throughout the organization, allowing improvements to be embraced organization-wide and implemented immediately in practice.

Positive input “It also has to do with the philosophy behind it,” Van der Werf continues. “The positive approach of CareRate aligns very well with

What experiences has the Catharina Hospital had so far in processing direct patient feedback? We asked Piet Batenburg, Chairman of the Board, and Jolanda Mik,

Digital Solution When it comes to innovative approaches, modern institutions no longer think of long written questionnaires to measure patient satisfaction. Nowadays, we consider that

How do you experience our care? How can we better meet your wishes and needs? Since the beginning of this year, we have been inviting patients to share their experiences with us more often. Not through lengthy satisfaction surveys, but through short online questions focused on the daily care you receive from us.